Privacy Policy

Connect Physiotherapy Pty Ltd
Last updated: 12 November 2026
Connect Physiotherapy Pty Ltd is committed to protecting the privacy and confidentiality of personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Health Records and Information Privacy Act 2002 (NSW).
1. Information we collect

We may collect personal information including:
Name, telephone number, email address and contact details.

Appointment requests, bookings and enquiries.

Relevant medical history, health information, referrals and clinical records when providing healthcare services.

Billing, payment, Medicare, insurance and other relevant administrative information.

Website usage and technical information collected through cookies or analytics tools.

We collect information directly from individuals and, where appropriate and authorised, from referring healthcare professionals, insurers or other relevant parties.
2. How we use your information

We use personal information to:
Respond to enquiries and appointment requests.

Contact individuals about appointment availability and bookings.

Provide physiotherapy, exercise physiology and related healthcare services.

Maintain clinical records and manage ongoing care.

Communicate with referring practitioners, insurers and other relevant parties where authorised or required by law.

Process payments and administer our services.

Improve our website, service delivery and communications.

We do not use personal health information for unrelated advertising without appropriate consent or another lawful basis.
3. Facebook, Instagram and online enquiries

When you submit an enquiry through a Connect Physiotherapy advertisement on Facebook or Instagram, we may receive your name, telephone number and email address.
We use this information to respond to your enquiry and discuss appointment availability.
Submitting an enquiry does not automatically create a clinical appointment.
Please do not include sensitive medical details in social media enquiry forms. Clinical information can be discussed privately with our team through appropriate channels.
4. Storage and disclosure

We take reasonable steps to protect personal information against loss, misuse and unauthorised access or disclosure.
We may use third-party service providers for practice management, online bookings, clinical documentation, website hosting, communications and other necessary business functions.
Information may be shared with healthcare practitioners, insurers, rehabilitation providers or government agencies where appropriately authorised or required by law.
Some external technology providers may process information outside Australia, including potentially in the United States. The relevant overseas processing arrangements and locations should be confirmed against our current service providers.
We retain clinical and business records for periods required by applicable laws and professional obligations.
5. Website analytics and cookies

Our website and online services may use cookies, website analytics and similar technologies to understand website usage and improve our services.
These technologies may collect technical information such as device details, browser information and interactions with our website.
We aim to prevent sensitive clinical information from being disclosed to advertising or analytics platforms.
6. Accessing or correcting information

Individuals may request access to personal information held about them or ask for information to be corrected.
Requests can be made using the contact details below. We will respond in accordance with applicable privacy laws.
7. Privacy concerns or complaints

If you have concerns about how Connect Physiotherapy has handled your personal information, please contact us.
We will review your complaint and respond within a reasonable timeframe.
If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner (www.oaic.gov.au) or the Information and Privacy Commission NSW (www.ipc.nsw.gov.au), as applicable.
8. Contact us

Connect Physiotherapy Pty Ltd
173 Bennett Road
St Clair NSW 2759
Email: info@connectphysiotherapy.com.au
Phone: (02) 9673 6366
9. Changes to this policy

We may update this Privacy Policy to reflect changes to our services, technologies or legal obligations. The latest version will be available on our website.