Frequently Asked Questions

Do I need a referral?

If you are paying for the consultation privately, either with or without private health insurance, then you do not require a referral.
If you are accessing treatment via Workcover, CTP, DVA or an EPC Medicare plan then you will require a GP referral for your initial consultation. 
NDIS patients will require appropriate funding in the necessary supports. 

Can I claim through my private health fund and how do I claim?

If your private health fund covers Physiotherapy or Exercise Physiology then yes, you can claim the consultation from your health fund. We can claim majority private health insurance companies rebate at the time of your consultation and you will be required to pay the gap payment.


How can I pay for my service? 

You can pay by cash, EFTPOS or credit card. 

What do I need to bring with me to my appointment? 

If you have any scans such as X-RAYS, CT, MRI or bone scans please bring these to your appointment along with your GP referral if you have one. 

What do I wear to my appointment? 

Please wear comfortable clothing that can show the injured area.
For lower back and lower limb injuries, we recommend wearing shorts.
For neck or any upper limb injuries, we recommend wearing a single top.